We help our customers help their customers, free up time for the important support tickets, and increase end-user happiness along the way.
When we launched HelpDocs in June 2016 we wanted to build a simple knowledge base platform. Now we serve millions of articles every month, power docs for Fortune 100 companies, charities, and fledgling startups. We help some of the greatest teams free up time to do their best work for their amazing customers.
We don't pay based on location, only experience. We'll let you know what to expect up front.
Salaries are internally transparent with clear progression frameworks.
Work happily, wherever
Work from wherever you feel most comfortable, whether that's a coffee shop, a city hotel, or beach.
We'll fly you out to join us on an annual retreat to meet everyone and enjoy some time away.
Healthcare and wellness coverage
We care about you feeling your best, all the time. We offer a stipend towards your private health insurance.
We also have a stipend to cover a gym membership or regular wellness activity.
Generous time off
We understand sometimes you need a break to recharge so you can do your best work and life.
Take 28 days a year fully paid (± a couple if you need). Plus 12 weeks fully paid parental leave.
Equipment & tools
We'll provide you with what you need to do your work, whether that's hardware or software.